Support
How to reach us, and short answers to the questions we get most.
How to reach us
- Counter phone: (212) 535-8400 (fastest, and the number for anything urgent)
- Email: info@firstavesupply.com
- Address: 1587 First Avenue, New York, NY 10028 (map and directions)
Store hours
- Monday to Saturday8:00am to 6:30pm
- Sunday10:00am to 6:30pm
The quickest way to get a straight answer is to call the counter. Tell us the order number if you have one.
Frequently asked
Where do you deliver, and what is the same-day cutoff?
We deliver in Manhattan and to parts of the Bronx, Brooklyn, Staten Island and Queens. Delivery is $35 in Manhattan, free over $250. Outside Manhattan it is $65, or $50 over $250. First Manhattan delivery is free on any order size, once per account and once per address.
Same-day delivery is Manhattan only, on in-store stock, for orders placed by 10am New York time. Outside Manhattan we run the next scheduled delivery, never the same day. If your ZIP is outside our zones we do not deliver and we do not ship, so pickup is the option; call us and we will help you sort it out.
Your first Manhattan delivery is free, any order size. One per account, and one per delivery address. It applies to same-day and next-truck Manhattan orders.
Can I pick up instead?
Yes. Choose pickup at checkout and your order is held at the counter at 1587 First Avenue during store hours. Bring the order number and the name on the order.
What is your returns policy?
Unopened stock items in resalable condition can come back within 30 days. Damaged or wrong on arrival: tell us within 48 hours and we will make it right. Full details, including what cannot be returned, are on the returns and refunds page.
How do I get a trade account and account pricing?
Apply on the pro and trade account page. Once approved you see your own pricing on the site, buy on terms, and get statements. If you were given an account by us, use the email address on that account to sign in; if the pricing looks wrong, call the counter and we will check it.
Where do I find my invoices and statements?
In your account under invoices. Every order placed on account gets an invoice with its own number and due date, and you can pay an open invoice from that page. If a statement looks wrong, reply to the statement email or call us with the invoice number.
How do I delete my account or my data?
Go to Account, Settings, Delete account. Or email info@firstavesupply.com.
Using the app
The First Ave Supply app is the same thing as the website. Same catalog, same prices, same cart, same account and same orders. Nothing is bought, charged or stored differently in the app, and your account pricing follows you into it.
Install it from the App Store or Google Play, or open firstavesupply.com in your browser and add it to your home screen. On iPhone that is the Share button, then Add to Home Screen. On Android, Chrome will offer an Install option. Either way it opens full screen and you can turn on notifications from there.
Stock and prices are always read live from our system, so the app never shows you an old number. If something in the app looks wrong, call the counter.